RodBez: The largest One Way Taxi chain : Privacy policy

Privacy Policy

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures to make the terms of this policy binding.

At Difelly Mobility India Pvt Ltd., (Operated under the brand of RodBez) (sometimes also referred as “we”, “us” or “our”) data protection is a matter of trust and your privacy is very important to us. We use your personal information only in the manner set out in this Privacy Policy. Please read this privacy policy to learn more about our information gathering and dissemination practices.

By visiting and/or using this Website you agree to be bound by the terms and conditions of this Privacy Policy and any personal information provided by you to us is provided under a lawful contract.

This Privacy Policy explains how Difelly Mobility India Private Limited gathers personal information, classified as mandatory or optional as part of the normal operation of our products and services; and uses, discloses and protects such information through this Website. This detailed Privacy Policy enables you to take informed decisions in dealings with us.

This policy applies to users of RodBez services anywhere in India, including users of RodBez apps, websites, features, or other services.

By registering with Us, you acknowledge your acceptance of the terms of this Privacy Policy, expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy and that any personal information provided by you through Us is provided under a lawful contract. This Privacy Policy is incorporated into and subject to the terms of the User Agreement.

Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

The term 'website' as used in this privacy policy also includes RodBez’s mobile applications, features, or other digital services offered by the Company."

  1. Your Privacy

    At Difelly Mobility India Private Limited, we are extremely proud of our commitment to protect your privacy. We value your trust in us. We work hard to earn your confidence so that you can enthusiastically use this Website and recommend it to your friends and family. Please read the following policy to understand how your personal information will be treated as you make full use of our Website.

    We assure you that we will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. From time to time we may reveal general statistical information about our Website and visitors, such as number of visitors, number and type of goods and services purchased, etc. Your trust and confidence are our highest priority.

  2. Information that we collect

    When you use our Website or Mobile App, we collect and store your personal information. We gather your personal information in order to record, support and facilitate your participation in the activities you select, track your preferences, to provide you with a customized Website experience, to notify you of any updated information and new activities and other related functions offered by us, keep you informed about latest content available on the Website, special offers, and other goods and services , to assist you with customer service or technical support issues, to follow up with you after your visit, to otherwise support your relationship with us or to prevent fraud and unlawful use. For the aforesaid purpose, we only collect such personal information that we consider relevant to understand you or your interests.

    We collect and store the following user’s data: a) Your mobile number, b) Your name, c) Your email address, d) Your geo-location, home address, work address, e) Your gender, f) Your date of birth and Your credit card or debit card details, occupation, interests, and the like.

    Any information that is openly available and accessible in the public domain or that is provided in accordance with the Right to Information Act of 2005 or any other currently in effect legislation shall not be regarded as sensitive.

    In addition to any Personal Information or other information that You choose to submit to Us, we may use a variety of technologies that automatically (or passively) collect certain information whenever You visit or interact with the Services (“Usage Information”). This Usage Information may include the browser that You are Using, the URL that referred You to Our Services, all of the areas within Our Services that You visit and interact with, among other information.

  3. Our use of your information

    We collect your personal information and aggregate information about the use of our Website to better understand your needs and to provide you with a better experience. We use the user’s personal information to efficiently operate Our platform, to contact and notify Users regarding their matching users, transactions and other activities on the Our platform. We use the information to forward Users trip information from other users and to suggest potential matches. We use Users contact information to find and connect with other users. These types of communications are known as “Operational Communications.” In some cases, operational communications may also contain commercial messages, such as banner ads and special offers. To operate Our platform, including processing your transactions and supporting User activities on the RodBez platform, we may share User’s personal information with our agents, representatives, contractors and service providers so they can provide us with support services, customer relationship management services and order fulfilment. Specifically, we may use your personal information for any of the following reasons:

    • To provide our services to you, including registering you for our services, verifying your identity and authority to use our services, and to otherwise enable you to use our Website;
    • For customer support and to respond to your inquiries;
    • For internal record-keeping purposes;
    • Based upon the Protected Information you provide us when registering for an account, we will send you a welcoming email to verify your username and password.
    • We use the information collected from our Mobile Application so that we are able to serve you the correct app version depending on your device type, for troubleshooting and in some cases, marketing purposes.
    • To improve and maintain our Website (for example, we track information based on your choices; this helps us determine which areas of our Website users like best and areas that we may want to enhance; we also will use your information for trouble-shooting purposes, where applicable);
    • To periodically send promotional emails to the email address you provide regarding new products from us, special offers from us or other information about us that we think you may find interesting;
    • To contact you via email, telephone, or mail, or, where requested, by text message, to deliver certain products or services or information you have requested;
    • For our market research purposes, including, but not limited to, the customization of the Website according to your interests;
    • We may use your demographic information (i.e., age, location and other various data) to more effectively provide you the products and services of your choice on our Website;
    • To resolve disputes, to protect ourselves and other users of our Website, and to enforce our Terms of Use;
    • We may combine the aggregate data with the personal information we collect about you.
    • From time to time, we may use personal information for new and unanticipated uses not previously disclosed in our Privacy Policy. If our information practices change regarding information previously collected, we shall make reasonable efforts to provide notice and obtain consent of any such uses as may be required by law.

  4. Our disclosure of your information

    Your personal information is an important part of our business and we are not in the business of selling it to others. We share your personal information only to categories of persons that are either subject to this Privacy Policy or if required by law.

    RodBez may share a user’s personal data other than as described in this notice if we notify the user and they consent to the sharing.

  5. What about children’s privacy?

    Use of our Website is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are under the age of 18, you cannot provide or directly avail any services given on the Website. If you wish to provide or avail any services given on the Website such may be made by your legal guardian or parents.

  6. Access or change your personally identifiable information

    To protect your privacy and security, we will verify your identity before granting access or making changes to your personally identifying information.

  7. Security

    When you access our Website, we offer the use of a secure server. The secure server software (SSL) encrypts all information you put in before it is sent to us. Once your information is in our possession, we adhere to strict security guidelines in compliance with the (Indian) Information Technology Act, 2000, protecting it against unauthorized access.

    We confirm that we have complied with reasonable security practices and procedures as given in Information Technology (Reasonable security practices and procedures and sensitive personal Information) Rules, 2011.

  8. Data retention and Data deletion

    RodBez retains user data for as long as necessary for its purposes. This means that we retain different categories of data for different periods of time depending on the category of user to whom the data relates, the type of data, and the purposes for which we collected the data.Users may request deletion of their account at any time throughout the feature in the app or by sending a mail to RodBez support as given in the App. RodBez may retain user data after a deletion request due to legal or regulatory requirements or for the reasons stated in this policy. Following an account deletion request, RodBez suspends the user’s account, and will retain the user’s data collected till that point of time. To preserve the integrity of our databases, subject to legal and regulatory requirements, standard procedure calls for us to retain information submitted by members for an indefinite length of time. RodBez understands your submissions as consent to store all your information in one place for this indefinite length of time as we prefer. Also, by using the RodBez platform, you do hereby represent and warrant that you understand and agree that all information submitted by you through the RodBez platform or otherwise to RodBez becomes the property of RodBez and may be used in the sole discretion of RodBez in accordance with this privacy policy and the terms of use.

  9. Data Security

    Your RodBez profile is protected with OTP sent to registered mobile number, so that only you and authorised RodBez employees have access to your account information. In order to maintain this protection, do not give your OTP to anyone. RodBez staff will never proactively reach out to you and ask for any personal account information, including your OTP. If you share a computer or mobile with any other, you should sign out of your RodBez account and close the browser window before someone else logs on. RodBez makes every effort to ensure that your information is secure on its system. RodBez has staff dedicated to maintaining privacy policy as set forth herein and other privacy initiatives, periodically reviewing web security and making sure that every RodBez employee is aware of our security practices. RodBez cannot guarantee the security of any information you transmit to us and you do so at your own risk. RodBez expressly disclaims any liability that may arise should any other individual obtain the information you submit on the RodBez platform. RodBez has security measures in place to protect against the loss, misuse and alteration of the information under our control. Your information may be transferred to and maintained on computer networks which may be located outside of the state and country. The RodBez platform may contain links to other web sites which offer value added services. We are of course not responsible for the privacy practices of other web sites. We encourage our users to be aware when they leave the RodBez platform to read the privacy statements of each web site that collects personally identifiable information. This privacy policy applies solely to information collected by the RodBez platform.

  10. Your Consent

    By using the Website and/ or by providing your information, you acknowledge our use of your personal information in the manner as set out in this Privacy Policy.

  11. Additional notes to the User

    We do not exercise control over the content displayed or the links shown as a part of the content of the Website. The other websites may place their own cookies or other files on the users’ computer or mobile device, collect data or solicit personal information from the users, for which we are not responsible or liable. Accordingly, we do not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor do we guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. We encourage the user to read the privacy policies of that website.

    We shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the user to us. If a user provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate such account at its sole discretion.

    We shall not be responsible for any breach of security or for any actions of any third parties that receive users’ personal data or events that are beyond our reasonable control including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.

    The user is responsible for maintaining the confidentiality of the user’s account access information and password. The user shall be responsible for all uses of the user’s account and password, whether or not authorized by the user. The user shall immediately notify us of any actual or suspected unauthorized use of the user’s account or password.

  12. Changes in the Privacy Policy

    We may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way we treat user’s personal information, it will be communicated through our Website at least 10 days in advance of implementation. If a user uses the service after notice of changes have been sent to such user or published on the Website, such user hereby provides his/ her/ its consent to the changed practices. We also encourage you to periodically review this page for the latest information on our privacy practices.

  13. 13. Grievance Officer:

    We address any discrepancies and grievances encountered by our users with respect to processing of information in a time bound manner. For this purpose, we have designated Mr. Chandan Pathak as our Grievance Officer, who will redress the grievances of the users expeditiously within one month from the date of receipt of such grievance. He can be reached by sending an email marked to the attention of Grievance Officer: Email ID: [email protected] Further, Difelly mobility india Pvt Ltd., is the data controller for the personal data collected. In connection with use of RodBez services, Questions, comments, and complaints about RodBez data practices can be submitted by email to [email protected]

  14. Jurisdiction

    If you choose to visit our Website, your visit and any dispute arising out of this Privacy Policy is subject to our Website's Terms of Use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India and the courts at Patna shall have the exclusive jurisdiction

This Privacy Policy was most recently updated on 11.04.2023.

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